Returns & Exchanges
At Function of Beauty, we want you to be fully satisfied with your personalized formulas, which is why we offer a 30-day satisfaction guarantee on all first-time orders. If your custom creation isn't quite right, we are happy to offer a one-time reformulate or a full refund within the return window.
Initiate Your Request
Visit our online returns portal or contact our customer team within 30 days of receiving your order to start the exchange or refund process.
Consult with an Expert
For reformulations, share your feedback with our chemists so we can adjust your hair, skin, or body goals for a better match.
Package Your Items
Securely pack the products in their original packaging; for most returns, we do not require you to mail back the used bottles to reduce carbon footprint.
Receive Your Resolution
Once your request is approved, your new custom formula will be shipped immediately, or a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing