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Returns & Exchanges

At Function of Beauty, we want you to be fully satisfied with your personalized formulas, which is why we offer a 30-day satisfaction guarantee on all first-time orders. If your custom creation isn't quite right, we are happy to offer a one-time reformulate or a full refund within the return window.

1

Initiate Your Request

Visit our online returns portal or contact our customer team within 30 days of receiving your order to start the exchange or refund process.

2

Consult with an Expert

For reformulations, share your feedback with our chemists so we can adjust your hair, skin, or body goals for a better match.

3

Package Your Items

Securely pack the products in their original packaging; for most returns, we do not require you to mail back the used bottles to reduce carbon footprint.

4

Receive Your Resolution

Once your request is approved, your new custom formula will be shipped immediately, or a refund will be issued to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing